Support

Commitment

We are committed to servicing what we sell throughout the product life cycle.  Reliability and maintainability are always top-of-mind when designing your solution.

After-Hours Support

We recognize that a failed process costs you time, money, and reputation. We’re here for our clients anytime day or night with a 24/7 commitment to help keep your process running. Service personnel are available around the clock in emergency situations.  709.747.3800

Service Agreements

We offer service level agreements to our key clients. These agreements set clear goals and expectations for the availability of our personnel. Flat monthly or quarterly fee structures help our clients to manage cash flows. The goal is a reliable process, clear expectations, and no surprises.